topbos Terms of Use

Account Opening and Verification on topbos

When you register a topbos account, you must provide accurate personal information: full name, date of birth, email address, and phone number. We verify your identity through government-issued documentation—KTP, passport, or driver's license—and confirm your residential address via utility bills or other official documents. Our compliance team completes verification within one business day in most cases. Until verification is complete, your account has limited functionality; you cannot enter tournaments or request withdrawals.

You confirm that you are of legal age to participate in gaming in your jurisdiction and that all information you provide is truthful and complete. We reserve the right to request additional documentation at any time if we suspect fraud, identity mismatch, or breach of our terms. Providing false information, using multiple accounts to circumvent betting limits, or attempting to manipulate our systems violates our terms and may result in immediate account suspension and forfeiture of your balance.

Deposits and Payment Methods

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet codes, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Minimum deposit is our welcome offer; maximum per transaction is our welcome offer. Deposits are credited to your topbos wallet immediately after payment settlement. Your wallet balance is shared across all game categories—slots, live tables, sportsbook, and esports. You are solely responsible for the security of your payment method and for ensuring sufficient funds before initiating a deposit.

We do not charge deposit fees, but your bank or payment provider may impose their own charges. topbos does not accept third-party payments; deposits must come from accounts or wallets registered in your name. Deposits made from unverified or third-party sources may be reversed, and your account may be restricted pending investigation.

Withdrawals and Settlement

You may request a withdrawal of your topbos balance at any time via the account dashboard. Withdrawal requests are processed subject to verification windows: typically 24–48 hours on business days, or up to 72 hours during high-volume periods or holidays (including Idul Fitri, Idul Adha, Imlek, and Nyepi). Our payments team verifies that your withdrawal balance matches your transaction history and that your account is in good standing before approving the request.

Withdrawals are credited to the same payment method you used for deposits. mobile banking, local payment, online payment, and e-wallet typically settle within one to two business days. Bank transfers may settle faster or slower depending on the receiving institution and time of day. We do not guarantee fixed withdrawal times or subject to verification. If your withdrawal is delayed beyond our stated windows, contact our support team for clarification.

Bonus and Tournament Terms

topbos may offer promotional bonuses or tournament entry incentives at our discretion. Any bonus offered is subject to specific terms displayed at the time of offer—including turnover requirements, eligible games, and time limits. Bonuses are credited to a separate bonus balance and may not be withdrawn directly; they must be played through according to the bonus terms before funds become withdrawable. Attempting to circumvent bonus requirements, using multiple accounts to claim bonuses repeatedly, or exploiting technical errors forfeits the bonus and may result in account suspension.

Our topbos Gameplay Rules and Dispute Resolution

All games on topbos operate according to published rules. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random-number generators verified by independent auditors. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) feature real dealers and real card shuffles observable via video stream. Sportsbook markets display current odds and settlement rules before you place a wager. We reserve the right to void any wager that violates our terms, includes fraudulent intent, or breaches local gambling law.

If you dispute a game result or settlement, submit a support ticket with your session ID and a description of the discrepancy. Our team reviews the game logs, video footage (for live tables), and transaction records within 24 hours. If an error occurred, we credit your account. If the settlement is correct, we provide a detailed explanation. We do not reverse settled game outcomes based on player disagreement alone; reversals occur only if we confirm a technical failure or procedural error on our part.

topbos applies these terms uniformly to all players. Verification, deposit, withdrawal, and dispute-resolution processes follow the same standards whether you play Liga 1 sportsbook markets or slot tournaments during Piala AFF season.

Acceptable Use and Account Restrictions

You agree not to use topbos for illegal activities, money laundering, fraud, or any purpose that violates local law. You may not use automated bots, scripts, or tools to manipulate our platform or gain unfair advantage. You may not attempt to access restricted areas, reverse-engineer our systems, or exploit technical vulnerabilities. Attempting to do so violates our terms and may result in immediate account termination and legal action.

We reserve the right to restrict, suspend, or permanently close your account if we detect suspicious activity, policy violations, or breaches of these terms. Suspension may occur without notice if we believe your account poses a fraud or compliance risk. Upon suspension, your balance is held pending investigation; if no violation is confirmed, we restore your account and balance. If a violation is confirmed, forfeited balances are not refunded.

Data Protection and Privacy

We collect and process personal data according to our Privacy Policy. Your name, contact information, payment method, and gameplay history are used to operate your account, prevent fraud, and comply with legal obligations. We do not sell your personal data to third parties. We use industry-standard encryption and security practices to protect your information. Unauthorised data access is rare but possible; topbos is not liable for data breaches resulting from external attacks or events beyond our reasonable control.

Our topbos Support and Contact Procedures

We provide customer support via in-app chat (Monday–Friday, 9:00 AM–5:00 PM Jakarta time; limited weekend availability), email (response within 4–8 hours on business days), and phone during business hours. Our support team can assist with account recovery, payment method changes, dispute investigation, and general gameplay questions. We aim to resolve most issues within 24 hours during business days; complex disputes may require up to 48–72 hours.

If you are unsatisfied with our support response, you may escalate your complaint to our management team via email. We investigate escalations within 72 hours and provide a detailed response. If we cannot resolve the dispute to your satisfaction, you may pursue external dispute resolution through applicable regulatory bodies in your jurisdiction, though topbos does not guarantee compliance with external rulings if they conflict with our terms or local law.

Limitation of Liability and Jurisdiction

topbos operates only in jurisdictions where online wagering is legally permitted. Your use of topbos constitutes your acceptance that services are available only where local law permits. You assume all legal responsibility for determining whether access and use comply with your jurisdiction's law. topbos is not liable for legal consequences you may face if you access topbos from a restricted jurisdiction.

We are not liable for indirect damages, lost profits, or consequential damages arising from your use of topbos. Our liability for any single claim is limited to the balance in your account at the time the claim arises. These terms are governed by applicable law in the jurisdiction where topbos is registered. Any legal proceedings must be initiated within one year of the dispute date.

Changes to topbos Terms and Account Closure

We may update these terms at any time. Material changes are communicated via email or in-app notification. Your continued use of topbos after notification means you accept the updated terms. If you disagree with any change, you may close your account and withdraw your balance in full within 30 days.

To close your account, contact our support team with a written request. We process account closures within 5 business days. Upon closure, your remaining balance is transferred to your nominated payment method. Closed accounts cannot be reopened except under exceptional circumstances and only with explicit written approval from our compliance team.