topbos Privacy Policy
This page describes what we collect when you use topbos and how we keep that data protected. We gather personal information—name, email, phone, payment details, gameplay history—to operate your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with legal obligations. Our data practices are transparent: we do not sell your information to third parties for marketing, and we use encryption and access controls to minimise breach risk.
Our servers process data from multiple jurisdictions, including outside your home country. We comply with applicable data-protection frameworks and respond to lawful requests from regulators and law enforcement. You retain rights to access, correct, or delete your personal data subject to legal retention requirements. This policy applies equally to all topbos users—whether in Jakarta, Surabaya, Bandung, Medan, Semarang, or any other region where we operate.
We update this policy periodically; material changes are notified via email or in-app notification. Continued use of topbos after notification means you accept the updated policy. If you have questions about our data practices, contact our support team or our data protection officer via the channels listed at the end of this document.
What Data We Collect on topbos
When you register a topbos account, we collect your name, date of birth, email address, phone number, and residential address. During verification, we request government-issued photo identification (KTP, passport, or driver's license) and confirmation of residence (utility bill or government address document). We store images of these documents in encrypted form for compliance and fraud prevention. If you upload additional documents—such as proof of payment method ownership—we retain those securely as well.
As you use topbos, we collect gameplay data: tournament entries, bet amounts, game outcomes, session timestamps, and device information (browser type, operating system, IP address). We log all deposits and withdrawal requests, including payment method, amount, timestamp, and settlement status. We also collect support interactions—emails, chat transcripts, and support tickets—for record-keeping and dispute resolution. None of this data is shared with third parties except as required by law or to process your transactions through payment processors.
How We Use Your Data
We use your personal data to operate your topbos account, process your deposits and withdrawals, verify your identity, detect and prevent fraud, and settle gameplay disputes. We also use your data to comply with legal obligations—such as anti-money-laundering (AML) screening, know-your-customer (KYC) verification, and regulatory reporting. We may use your email or phone to send service notifications (account verifications, payment confirmations, support responses) but do not use your data for marketing unless you explicitly opt in.
We analyse gameplay patterns and session data in aggregate to improve our topbos platform—understanding which slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are most popular, optimising tournament schedules, and detecting technical issues. This analysis does not identify you personally; it uses anonymised or aggregated data only. We do not sell individual player profiles or betting histories to third parties.
Our topbos Data Protection Measures
We encrypt all data in transit using HTTPS and at rest using industry-standard encryption. Our servers are hosted in secure data centres with physical access controls, redundancy, and disaster-recovery systems. We limit employee access to personal data on a need-to-know basis and maintain detailed audit logs of all data access. Our systems undergo regular security assessments and penetration testing by independent auditors. Unauthorised access to topbos data is rare but possible; if a breach occurs, we notify affected users and relevant authorities within legal timeframes.
You are responsible for keeping your topbos password confidential. We recommend using a strong, unique password and enabling two-factor authentication if available. If you suspect your account has been compromised, contact our support team immediately so we can secure your account and investigate the incident.
Third Parties and Data Processing
We use third-party service providers—payment processors, identity-verification vendors, and hosting providers—who access your data on our behalf. These vendors are bound by data-protection agreements and may only use your data to provide services to topbos. Payment processors (handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions) have their own privacy policies; we encourage you to review those if you have concerns about payment data handling.
Our servers may sit outside your jurisdiction, which means your data may be processed and stored in different countries. By using topbos, you consent to your data being transferred internationally as necessary to operate the platform. We do not transfer data to countries without adequate legal data-protection frameworks unless we implement additional safeguards such as standard contractual clauses.
We at topbos handle your personal data with the same care we apply to account security and dispute resolution—transparently, securely, and within legal limits.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate topbos: session cookies maintain your login state, preference cookies remember your settings, and analytics cookies help us understand platform usage. Essential cookies cannot be disabled without breaking account functionality. You may disable non-essential cookies via your browser settings, though doing so may limit your topbos experience. We do not use cookies for third-party advertising or behavioural tracking beyond our platform.
Your Rights and Data Requests on topbos
Under applicable data-protection laws, you have the right to access your personal data, request corrections if information is inaccurate, and ask for deletion of non-essential data. You may also request a copy of your data in portable format or ask us to stop processing your data for certain purposes. To exercise these rights, contact our data protection team via email or support. We respond to data-access requests within 30 days in most cases. Some data may be legally required to be retained for regulatory compliance and cannot be deleted immediately.
You have the right to lodge a complaint with your local data-protection authority if you believe we are mishandling your data. We encourage you to contact us first so we can address your concerns directly. If your complaint involves a Liga 1 sportsbook dispute, Piala AFF tournament settlement, or slot game outcome, our support team investigates and may involve our data protection officer if privacy is at issue.
Legal Compliance and Jurisdictional Notices
We comply with legal requests from regulators, law enforcement, and courts. If we receive a subpoena or government order for your data, we may be required to disclose information without notice to you. We do not voluntarily share data with governments except as legally compelled. Our topbos platform operates only in jurisdictions where online wagering is legally permitted; if you access topbos from a restricted jurisdiction, your data may be subject to different handling or your account may be restricted.
Contact Our Data Protection Team
If you have questions about our privacy practices or wish to exercise your data rights, contact us via in-app support chat (Monday–Friday, 9:00 AM–5:00 PM Jakarta time), email (response within 4–8 hours on business days), or phone during business hours. You may also write to our data protection officer at the address provided in your account settings. We respond to all data-related inquiries within 30 days as required by law.
We take data privacy seriously because we understand that account holders on topbos trust us with sensitive information. Our commitment is to process that data securely, use it only for legitimate purposes, and respect your rights throughout your relationship with our platform.